Coordination at company scale
Bring the might of your whole company
to every deal, customer, renewal, account and expansion.
What your company knows about each customer is split across teams. Set a mission, and Workfabric puts your whole company behind every deal, renewal and escalation, not just whoever’s in the room.
The true picture of every customer is fragmented. It lives in the tribal knowledge of your people.
The true picture of each customer is made up of tribal knowledge, fragmented across the people who work with them. So deals, renewals and escalations depend on who happens to be in the room.
A $4.2M opportunity, sitting in six teams.
- MayaSales“They’re opening a regional hub.”
- PaoloSupport“A competitor keeps coming up on calls.”
- DanaFinance“The renewal is on last year’s terms.”
- SamDelivery
- RohanLegal
- RaviSolutions
A customer escalation, hiding in four silos.
- LenaSupport“Same sync error, third ticket.”
- SamDelivery“The test environment still isn’t signed off.”
- MayaSales“Their champion has gone quiet.”
- TomásPartner org
Workfabric brings your whole company together to win, keep and grow every customer.
Set a mission. Workfabric brings together what every team knows about a customer to complete it.
Driving outcomes
no one team could see coming.
Each outcome below comes from a mission: a long-running business goal you set, like growing an account or protecting a renewal. Signals that mean little on their own, held by different teams, add up to deals, warnings and product calls no single team could make.
Mission: Find hidden revenue
Six teams each hold one small signal about an account, and none means much on its own. Connected, they reveal opportunities that would otherwise stay hidden.
Mission: Catch escalations early
of warning, on average, before a customer escalation. Four teams each see a small warning sign, none big enough to raise a flag alone. Connected, they show the escalation coming more than a month in advance.
Mission: See what customers want next
of product roadmap pulled forward. Four teams each hear a piece of the same customer need, but no one sees them as one request. Connected, the pieces make it clear what to build next.
Work with people you’d never get the chance to meet.
Your twin learns what you know from how you work. When you’re busy, it teams up with colleagues across the company, and their twins, to help your customers. You stay in control of what it shares, and your reach becomes company-wide.
When a signal from your twin helps a mission land, the credit comes back to you. Your expertise doesn’t just get seen. It shapes outcomes across the whole company.
Twins go on missions to reach outcomes no single team could.
A mission is a long-running business goal you set. Workfabric sends each mission to every twin in the company, the twins with a relevant signal join in, and together they reach an outcome. Pick a mission to watch it work.
When the right people meet, breakthroughs happen.
Spencer Silver, a chemist, invents a glue that barely sticks. No one knows what to use it for.
Art Fry, an engineer, needs a bookmark that won’t fall out of his hymnal.
How many Silvers and Frys are hiding in your company?
The breakthroughs hiding in your company are bottlenecked by human scale.
working relationships one person can keep up
possible pairs of colleagues in a company of 130,000
to have one coffee with each of them
When every company can use the same AI models, context becomes a competitive advantage
Read on hbr.org Harvard Business ReviewTeach AI to work like a member of your team
Read on hbr.org arXivBeyond Retrieval: enterprise context synthesis from observed digital human attention
Read on arXivWhat could you do with the power of all your people?
When every company has access to the same AI, your people become your competitive advantage.